Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rweatherly@hightideabrasive.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rweatherly@hightideabrasive.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rweatherly@hightideabrasive.com.

30-Day Return Policy


At High Tide Abrasive, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free 30-day refund policy.

Policy Details:

  • You have 30 days from the date of delivery to return the product for a full refund.

  • Items must be returned in their original condition, unused, and in the original packaging.

  • Proof of purchase is required for all returns.

 

Refund Process:

  • To initiate a return, please contact our customer service team with your order details.

  • Once your return is approved, we will provide instructions for shipping the item back to us.

  • Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days.

 

Exceptions:

  • Custom or special-order items may not be eligible for a refund.

  • Shipping costs are non-refundable, unless the return is due to a product defect or error on our part.

 

Your satisfaction is our priority, and we strive to make the return process as smooth as possible. For any questions or assistance, feel free to reach out to our customer support team.