Shipping policy

Shipping Policy for High Tide Abrasive Supply

At High Tide Abrasive Supply, we strive to deliver your abrasive products quickly and reliably. This shipping policy outlines our processes, timelines, and guidelines to ensure a smooth experience. All orders are processed from our warehouse in Gallatin, TN. Please note that shipping details may vary based on product availability, order size, and destination.

1. Order Processing Time

•  Orders are typically processed within 1-2 business days after payment confirmation.

•  Business days are Monday through Friday, excluding U.S. federal holidays.

•  If an item is out of stock or requires special handling (e.g., large quantities of heavy abrasives), we will notify you via email with an updated timeline.

2. Shipping Methods and Carriers

•  We partner with trusted carriers such as UPS, FedEx, and USPS for domestic shipments.

•  Standard Ground Shipping: Ideal for most orders, with delivery in 3-7 business days depending on your location.

•  Expedited Shipping: Options like 2-Day or Next-Day delivery are available at checkout for an additional fee.

•  For bulky or heavy items (e.g., large grinding wheels or bulk sandblasting media), we may use freight services like LTL (Less Than Truckload) carriers. These will be quoted separately.

3. Shipping Rates

•  Rates are calculated at checkout based on order weight, dimensions, destination, and selected method.

•  Free Standard Shipping: Available on orders over $100 (domestic U.S. only; exclusions may apply for oversized items).

•  Flat-Rate Shipping: Starts at $6.99 for small orders under 5 lbs.

•  We do not mark up shipping costs—all rates are passed directly from the carrier.

4. Domestic Shipping (U.S. Only)

•  We ship to all 50 states, including Alaska and Hawaii (additional fees may apply for remote areas).

•  PO Boxes and APO/FPO addresses are accepted via USPS.

•  Tracking information will be provided via email once your order ships.

6. Tracking and Delivery

•  All shipments include a tracking number sent to your email.

•  Signature may be required for high-value orders (over $500).

•  If your package is delayed or lost, contact us at rweatherly@hightideabrasive.com within 30 days of shipment for assistance. We will work with the carrier to resolve the issue.

7. Shipping Restrictions and Special Notes

•  Hazardous Materials: Certain abrasives (e.g., those containing chemicals) may have shipping restrictions. We comply with all DOT and IATA regulations.

•  Oversized/Heavy Items: Orders exceeding 150 lbs or requiring pallet shipping will incur additional fees and longer transit times.

•  Weather or Events: Delays may occur due to weather, natural disasters, or carrier issues beyond our control. We appreciate your understanding.

8. Changes and Cancellations

•  Address changes must be requested before shipment. Once shipped, we cannot reroute packages.

•  To cancel an order, contact us within 24 hours of placement. If already processed, standard return policies apply (see our Returns Policy for details).

9. Damaged or Incorrect Items

•  Inspect your package upon arrival. Report any damage or discrepancies within 48 hours of delivery for a replacement or refund.

•  We insure all shipments against loss or damage during transit.

If you have questions about shipping or need a custom quote for large orders, reach out to our team at rweatherly@hightideabrasive.com or call 615-335-4606. This policy is subject to change; the latest version is always available on our website.

Thank you for choosing High Tide Abrasive Supply—where quality meets the tide!